Delete your James account and data
Last updated 30 October 2026. For the James website and the James app (Android, on Google Play: "James – Your AI Friend", by Golan Europe S.L.; iPhone and iPad).
You can delete one companion yourself in a minute, or ask us to delete your whole account. Either way, what is deleted is gone for good: James will not remember the person any more, and we cannot bring it back.
1. Delete a companion yourself
- Sign in at hellojames.io/account with the email of your James account (we email you a sign-in link).
- Optional: press Download everything first if you want to keep what James remembers.
- Press Delete this companion and confirm.
This deletes, at once and permanently, everything that companion holds: the text of conversations, James's memory of the person, the profile, health and mood notes, people and dates, emergency and check-in contacts, and phone-call settings.
2. Delete your whole account
Write to privacy@hellojames.io from the email address of your James account, with the subject Delete my James account. We may ask one question to make sure the request really comes from you.
We delete the account, every companion it owns and all of their data without waiting, normally within 72 hours, and we write back when it is done. If you pay for a plan, we cancel it at the same time, so no further payment is taken.
3. What is deleted, and what is kept
Deleted: your account and email address, your sign-in sessions and app devices, and for every companion: conversation text, memory, profile, notes, contacts and settings.
Kept, only where the law or safety requires it:
- Invoices and payment records: as long as Spanish tax and accounting law requires, generally up to six years. They contain no conversations.
- Technical logs: up to 90 days, then deleted automatically.
- At OpenAI, which generates James's replies: under its API terms, content may be kept up to 30 days for abuse monitoring and is then deleted.
Audio is never stored, so there is no recording to delete.
4. Questions
Write to privacy@hellojames.io. The full details are in our privacy policy. James is run by Golan Europe S.L., Spain (CIF B16546020); company details are on the imprint page.