Imprint
Last updated 1 November 2026. Who is behind James, and how to reach us.
1. Who provides James, and who sells it
James is a product of Golan Europe S.L., which owns it and provides it. James is a product name, not a separate company. Golan Europe S.L. provides the service to you and is responsible for it. Card purchases are sold through Link: Sold through Link, LLC, a Stripe company, is the merchant of record. It sells James to you on our behalf, takes the payment, charges VAT and sends the receipt, under its own terms at link.com/terms.
| Company name | Golan Europe S.L. |
|---|---|
| Legal form | Sociedad de Responsabilidad Limitada (private limited company under Spanish law) |
| Tax identification number (CIF) | B16546020 |
| Commercial register | Registro Mercantil de Islas Baleares, Tomo 2729, Folio 223, Sección 8, Hoja PM-82642 |
| Registered office | Av. Blai Bonet 8, Bl. 3, Apartamento 301, Santa Ponça, 07180 Calvià, Illes Balears, Spain |
| Administrator | Rojs Gordons |
| info@hellojames.io Privacy: privacy@hellojames.io Legal notices: legal@hellojames.io | |
| Website | hellojames.io |
This information is given under Article 10 of the Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI).
2. Who builds it
Development: Protremix Technology Limited.
The software of James is built and maintained for Golan Europe S.L. by this outside developer. The developer is not a party to your contract. Golan Europe S.L. remains responsible to you for the service.
3. How to reach us
For anything at all, questions, help, a complaint, a refund, write to info@hellojames.io. A real person reads it. Letters can be sent to the registered office above.
James is not an emergency service. If a life is in danger, call your country's emergency number. In the European Union that is 112. Do not write to us in an emergency.
4. Complaints and disputes
If something has gone wrong, please tell us first. Most problems are a misunderstanding, and we would rather put it right than argue. We confirm that we received your complaint and answer it as soon as we can, and at the latest within one month.
Our terms are governed by Spanish law. If you are a consumer, you keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim in the courts of your own country. Details are in section 12 of the terms.
Out-of-court dispute resolution
We are not obliged, and not willing, to take part in a dispute resolution procedure before a consumer arbitration board (Junta Arbitral de Consumo) or another alternative dispute resolution body. This does not affect your right to go to court.
The European Commission's online dispute resolution (ODR) platform was closed on 20 July 2025, so there is no longer an ODR link to give. If you need help with a complaint against a business in another EU country, the European Commission's page Consumer Redress in the EU explains your options.
5. Content and links
We take care that what this website says is correct when we publish it. Descriptions and prices on the site are information; what is agreed between us is in the terms. This site links to some websites run by others. We do not control them and are not responsible for what they say.
6. Names and marks
James, as the name of this service, and its logo are used by Golan Europe S.L. Other names mentioned on this site belong to their owners and are used only to identify them.
How we handle personal data is described in the privacy policy, and what we store in your browser on the cookies page.