Technical support
We are here for you
Something not working? Ask below and get an answer now, or send it to a person.
Ask the assistant
It answers questions about how James works, what he can and cannot do, your account and your data. If it does not know, it says so and passes you to a person.
The assistant is an AI. It does not answer medical questions, and it cannot see your account.
Help centre
The problems people actually write to us about.
There is no sound, or James does not speak
Four things, in this order. Turn the phone's silent switch off and the volume up, because a muted phone gives no warning. Press the button once and allow the microphone when the browser asks: without that permission nothing happens and no error is shown.
Close other apps that use the microphone, a call or a voice note will hold it. Then reload the page.
If it still does not speak, write to us below and say which phone and which browser. That is usually enough for us to find it.
He answers in the wrong language
The conversation language is set when you set him up, and it is separate from the language of this website. Sign in, open your account page and change it there. He switches on the next conversation.
You can also just tell him in the conversation: say the language you want and he stays in it.
He forgot something I told him
Two different things. The demo remembers nothing between conversations, on purpose. A James of your own remembers everything you chose to tell him.
If your own James forgot something, that is a fault and we want to know. Write below with roughly when you told him and what it was.
I did not get the email with my link
Check the spam folder first, then search for hellojames.io. Some providers file a first message from a new sender away without showing it.
If it is not there, write below from the address you signed up with and we will send it again by hand.
He said something wrong or strange
Tell us. Include roughly when it happened and what he said. We read every one of these, because that is how the rules he follows get fixed.
If he claimed to be a person, or gave medical advice, or refused to say he is an AI, that is a serious fault and we treat it as one.
Account and settings
Signing in
There is no password. Enter your email at hellojames.io/signin and a link arrives that signs you in.
Changing the voice or language
On your account page. It takes effect on the next conversation.
Who he contacts
Also on the account page: the family member he messages, and when he checks in.
Changing your email
Write to us below from the old address. We do not change a sign-in address on a request we cannot verify.
Subscriptions
What it costs
From 19 euro a month, with plans at 19, 39 and 59 euro. Nothing to pay while you set him up.
Who you pay
Card purchases are sold through Link (Sold through Link, LLC, a Stripe company), the merchant of record: it takes the payment, charges VAT and sends the receipt. Golan Europe S.L. provides James and is responsible for the service.
Cancelling
Whenever you want, with no conversation required. Write below and it is done.
Refunds
Within 14 days of buying you can withdraw, through Link's support at support.link.com (give "cooling off period" as the reason) or by writing to us. We keep the larger of the share of the month that has passed and the share of the included minutes already used; the rest is refunded through Link. After those 14 days the current month is not refunded. The terms are at hellojames.io/terms.
Privacy and security
The short version, with the detail on the main page and in the privacy policy.
Get everything we hold
Your account page has an export. It gives you the whole file, not a summary.
Delete everything
Also on your account page, and delete means gone rather than hidden. If anything remains, that is a fault, tell us.
Something looks wrong
If you think someone reached your account, write below and say so in the first line. We look at those first.
Where it lives
Encrypted on our own server in Helsinki, Finland, inside the European Union. Audio is never stored.
Contact support
A person reads every message. We answer within one working day, usually sooner. There is no telephone line, because we have no telephony yet, and saying otherwise would waste your time.