Terms of Service

Last updated 1 November 2026. Written to be read. The parts that matter most to you are first.

1. Who we are

James is owned and provided by Golan Europe S.L. ("we", "us"), a Spanish private limited company (sociedad de responsabilidad limitada) with tax identification number (CIF) B16546020, registered in the Registro Mercantil de Islas Baleares, Tomo 2729, Folio 223, Sección 8, Hoja PM-82642, with its registered office at Av. Blai Bonet 8, Bl. 3, Apartamento 301, Santa Ponça, 07180 Calvià, Illes Balears, Spain. We provide the James service and are responsible for it. Card purchases are sold to you through Link, a Stripe company, as explained under "How payment works" below. By using hellojames.io or setting up a companion, you agree to these terms.

The software is built for us by an outside developer, Protremix Technology Limited. They are not a party to your contract; we remain responsible to you for the service. Full company details are on the imprint page.

Reach us at info@hellojames.io, or legal@hellojames.io for legal notices. Letters can go to the registered office above.

2. What the service is

James is a voice companion. He talks out loud, remembers previous conversations, writes to you on his own once a day to ask how you are (twice with the second daily check-in), reads books and poems, finds real places nearby, and can send a message to a person you named if things get bad.

There is also James for work, set up individually for a business to answer its customers. Those arrangements are agreed separately in writing and the business sections of these terms apply.

3. Who may use it

• The account holder must be 18 or older.
• You may set James up for another adult if you have the standing to do so and you tell them. James also tells them himself and asks their permission in the first conversation. If they decline, he stops, and that decision is theirs, not yours.
• You may set James up for a child only as their parent or legal guardian, and only with your consent as guardian.

4. What we promise, and what we do not

We promise

• James will never pretend a message was delivered when it was not. If sending fails, he says so out loud and names the emergency number.
• James will never invent a past conversation. If he does not remember, he says so and asks the person to tell him again.
• Anything about the real world comes from real sources, or he says the source is unavailable. He does not invent an address or a phone number.
• He will always admit he is an AI when asked.
• Your data stays where this says it stays. See the privacy policy.

We do not promise

• That the service is always available. Internet connections fail, servers restart, third parties go down. We aim for continuous availability and do not guarantee it.
• That James is always right. He is software. He can mishear, misjudge a mood, or choose the wrong moment.
• That he will detect every emergency. He may not realise someone is in danger. He is an extra pair of ears, never the only one.
• That he replaces care. If someone needs a nurse, a doctor or a person in the room, they need that, and James is not it.

5. Emergency messages

If you give us a contact and consent at setup, James may send that person a message when he judges the situation serious. He decides this himself, deliberately: a service that only reacts to keywords would miss the quiet ones.

You accept that:

• Delivery depends on networks and messaging providers we do not control.
• He may send a message when nothing was wrong, and he may fail to send one when something was.
• When there is an immediate risk to life, he may send without asking first, which is what you authorised.

You must give us a contact who has agreed to be contacted. Naming someone who has not agreed is your responsibility, not ours.

6. Price and payment

James is a monthly subscription for one person. There are four plans:

• Lite: €19 a month, 50 minutes of conversation a month, by voice
• Starter: €39 a month, 160 minutes of conversation a month, by voice
• Pro: €69 a month, 300 minutes of conversation a month, with his face and calls to the family
• Ultimate: €99 a month, 460 minutes of conversation a month, with his face and calls to the family

For a child, set up only by a parent or legal guardian: James Kids, €15 a month, 80 minutes a month, by voice; James Kids Plus, €25 a month, 130 minutes a month, by voice, with test preparation; a child next to an adult plan, €12 a month more, with 60 minutes a month of the child's own. Kids plans have no daily check-in. Extra minutes for a child are the voice packs above. He never gives the answers to homework: he helps the child understand and find the answer themselves.

What each plan includes is shown on the site and on the checkout page before you pay. The price you see is the price you pay: VAT is already included, at the rate of the country you live in. Nothing is added at the end.

Minutes and extra minutes

• The minutes of a plan are counted per calendar month and start again on the first day of each month. Minutes of a plan not used in a month do not carry over.
• On a paid plan you can buy extra minutes on your account page. They are paid once and are not a subscription. With Lite or Starter (voice): 30 minutes €6, 60 minutes €12, 150 minutes €28, 300 minutes €55. With Pro or Ultimate (with his face): 30 minutes €7, 60 minutes €13, 150 minutes €30, 300 minutes €60. VAT is included. The 24-hour pass cannot buy extra minutes.
• Each month the plan's own minutes are used first, then the extra minutes, those bought first before the others. Extra minutes are kept for 12 months from the day they are bought, also while a plan is paused or cancelled, and can be used whenever a plan is on.
• Every plan includes one check-in a day: James writes to the person, today in Telegram, to ask how they are. Check-in messages use no minutes. Check-in calls up to 2 minutes are not counted in the plan's minutes; if a check-in call lasts longer, only the time beyond the first 2 minutes is counted.
• On a paid plan a second daily check-in can be added for €8 a month, VAT included. It is a monthly subscription of its own and renews each month. You can remove it at any time on your account page; it then stops at the end of the month already paid. It also ends when the plan ends. The 24-hour pass cannot add it.
• If you withdraw within 14 days of buying extra minutes, the minutes you have not used are refunded through Link, to the payment method you used. Minutes already used are not refunded.

Trying James

• There is no free trial of a subscription. You can try James in two steps: first the free demo, up to 12 minutes of conversation with no account and no card (the demo James does not remember you afterwards); then, if you like, the 24-hour pass for €1 described below.
• Every plan is paid from the first day: the first monthly payment is taken when you subscribe, and then once a month on the same day.
• A free trial that was already running when free trials ended runs until its end date, as promised. If you choose a plan during it with at least two days left, the remaining free days are kept; otherwise the plan starts, and is paid, that day.

The 24-hour pass

• The 24-hour pass costs €1, VAT included. It is paid once and does not renew. It gives you your own James on your account, with the features of the Lite plan, for exactly 24 hours from the moment the payment goes through, with up to 20 minutes of conversation. It ends when the 24 hours are over or the 20 minutes are used, whichever comes first.
• When the 20 minutes are used, James says goodbye kindly and ends the conversation. If the person is unwell, scared or in danger, he stays with them, and alerts to the family always go through.
• The pass starts straight away because you ask for it to. By paying, you agree that it begins immediately and you accept that, once it has started, you lose the right of withdrawal and the €1 cannot be refunded.
• If you start a paid plan on the same account within 7 days of buying a pass, the €1 is taken off your first monthly payment, once per account. That plan is paid from the first day, without a free trial. A pass can be bought at most three times in 30 days.

Invite a friend

• Your account page has a personal invite link. When someone joins through it and pays for their first month of a James plan, you get €10 credit. Nothing is given at sign-up, and the €1 24-hour pass does not count.
• The credit is applied by Golan Europe S.L. through Stripe and comes off your next James payments automatically; if you have no plan yet, it waits until you choose one. It is not cash, cannot be paid out or transferred, and expires 12 months after it is given.
• If your friend's payment is refunded or disputed within 14 days, the part of that credit you have not used yet is taken back.
• Inviting yourself does not count: the same account, e-mail address (or a variant of it), card, payment account or internet connection. To check this we keep the IP addresses you and your friend use on our site only as a scrambled code, for at most 180 days. Each friend counts once, for whoever invited them first; the link is remembered for 30 days. You can earn credit for at most 10 friends in any 12 months.
• Your friend pays the same prices as everyone else. We may change or end the invite programme by updating these terms; credit already given stays valid until it expires.

How payment works

• Payments are handled by Stripe (Stripe Managed Payments). For card purchases, Sold through Link, LLC ("Link"), a Stripe company, is the merchant of record: it sells James to you on our behalf, takes the payment, charges VAT and sends the receipt, which says "Sold through Link". You type your card details on Stripe's secure checkout page, not on ours. Your card number never reaches our servers and we never see or store it.
• Golan Europe S.L. provides the James service and is responsible for it and for everything these terms promise about it. Link is responsible for the payment and the receipt, under its own Sold Through Link Terms (link.com/terms), which also apply to your purchase. The charge appears on your card or bank statement as LINK.COM* followed by the name shown on the checkout page.
• After you subscribe, we confirm it by email with a link to these terms.

Cancelling

• Billing is monthly in advance, and you can cancel at any time. No notice period, no exit fee.
• To cancel, open your account page and choose to manage your subscription. This opens Stripe's billing page, where cancelling takes one click. You can also cancel in your Link account at app.link.com, or simply write to info@hellojames.io and we will do it for you.
• Cancelling stops the next charge. James keeps working until the end of the month you have already paid for. Apart from the right of withdrawal below, the current month is not refunded.
• If a payment fails, we tell you by email and give you time to fix it before anything is paused.
• Prices may change with at least 30 days' notice by email. If you do not accept a change, cancel before it takes effect.
• When the minutes run out, James says so kindly. When the plan's minutes for the month and any extra minutes are used, James tells the person in a few warm words, says that more minutes can be added on the account page, and ends the conversation a few minutes later. If the person is unwell, scared or in danger, he stays with them, and alerts to the family always go through. Safety is never cut off to save money.

Consumer right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The 14 days start on the day you subscribe.

• When you subscribe you ask us to start the service straight away, during the withdrawal period. If you withdraw within the 14 days, our rule is to keep whichever is larger: the share of the price for the part of the month that has passed, or the share of the price for the included minutes you have already used (by voice or with his face; for a child next to an adult plan, the child's own minutes). The rest is refunded, and you never pay more than the price. Example: Starter costs €39 for 160 minutes; if you have used 150 minutes by day 3, we keep €36.56 (150 of 160 minutes) and €2.44 is refunded. Link pays the refund to the payment method you used, within 14 days. Link has the final say on refunds for purchases sold through Link, under its own refund policy: our rule is what we apply and what we ask Link to apply, and if Link's policy or the law gives you more, you get more.
• To withdraw, you can ask Link: go to support.link.com, choose this purchase and give "cooling off period" as the reason. Or tell us clearly, for example by writing to info@hellojames.io with "I withdraw from my James subscription", and we arrange the refund through Link. You may use the EU model withdrawal form, but you do not have to.

7. The speaker

The James speaker is not finished and not for sale. Any price shown for it is an indication of what it will cost, we take no money and no deposits for it, and leaving your email is not an order. When it exists, it will be sold under separate terms with the statutory warranty and return rights that apply to physical goods.

8. Ending the service

By you

Cancel at any time on the account page, which takes you to Stripe's billing page, in your Link account at app.link.com, or write to info@hellojames.io. After the paid month ends, memory is kept for 30 days in case cancellation was a mistake or a family disagreement, then permanently deleted. Ask us and we delete it immediately.

By us

We may suspend or end an account if it is used to harm someone, to break the law, to impersonate a real person to deceive, or to attack our systems. Except in an emergency we give notice first and always allow you to export the data.

9. Acceptable use

Do not use James to harass, threaten or deceive anyone; to impersonate a real person in order to mislead; to get medical, legal or financial advice and act on it as though it were professional advice; to attack, overload or reverse engineer our systems; or to resell the service without a written agreement with us.

10. Your content and ours

What is said in conversations belongs to the person who said it. We claim no ownership and use it only to run the service, as described in the privacy policy. We do not use your conversations to train models.

The software, the design, the site and the name James as used here are ours.

11. Liability

We are liable for damage we cause by intent or gross negligence, for personal injury, and for anything that cannot be excluded by law. Nothing here limits your statutory consumer rights.

Otherwise, and to the extent the law allows, our total liability in any twelve-month period is limited to what you paid us in that period. We are not liable for indirect or consequential loss, or for harm arising because James failed to detect a situation, because a message was not delivered by a network we do not control, or because someone relied on him instead of calling emergency services or a doctor.

This limit exists because the alternative is that no one can afford to offer this service at all. It does not reduce the promises in section 4.

12. Law and disputes

These terms are governed by the laws of Spain.

For business customers, the courts of Palma (Mallorca), Spain, decide any dispute.

Before going to court, please write to legal@hellojames.io. Most problems are a misunderstanding and we would rather fix it than argue. We answer every complaint as soon as we can, and at the latest within one month.

About out-of-court dispute resolution, see the imprint page.

13. Changes

We may update these terms. For changes that affect your rights or the price, we email account holders at least 30 days in advance. Continuing to use the service after that means you accept them. The date at the top is always the current version.

14. If a clause fails

If part of these terms turns out to be unenforceable, the rest still stands.